Frequently Asked Questions

Chargebacks

What are the main reasons why a customer makes a Chargeback?

Identity Theft: When the purchase was made without the cardholder’s approval. This can happen either because of neglect keeping from the cardholder or because his information has been appropriated by credit card hijackers.

Duplicate Processing: Occurs because a transaction was charged to the cardholder’s account two or more times.

Unauthorized Transaction: Occurs because the cardholder denies participation in the transaction.

Should I submit Chargeback transactions for analysis?

It is very important to submit any negative transactions to AcuityTec (Chargebacks, Returns, Non-Friendly Refunds, etc.) for throughout analysis to optimize your risk rules, to add customer details to your Local Negative Database and to update the transaction status accordingly in our system.

Pricing

What is the Anti-Fraud setup fee?

We tailor our solutions and services to your specific business needs; therefore, pricing for the one-time setup fee depends on how you will use AcuityTec.

To get Services Order proposal and Pricing details, contact us at management@acuitytec.com

Can I get a free trial?

We provide a free trial for you to evaluate our solution and ensure it meets your business needs.

To request a free trial, contact us at sales@acuitytec.com

Transaction Review Process

How do I customize the Risk Rules?

A wide range of output parameters and individual business rules is at your disposal, designed to adapt to your specific business needs.

Your group has complete flexibility for risk rules customization and changes take effect immediately.

Our AcuityTec’s hands-on Risk Management Team is available to assist you in optimizing these rules.

What is the difference between Rejected and Declined transaction status?

Rejected: Internal Negative Database match or a scrubber decided to reject the transaction.

Declined: The bank, payments gateway or processing channel declined the transaction.

Privacy

Will AcuityTec have communication with my customers?

Acuitytec will never contact your customers directly. In case that we need to gather additional customer information, our team will contact your group.

What types of information do you collect from our system and from my customers?

Every element of data gathered from your side is displayed as a parameter in AcuityTec system. The required and optional items are specified in the Request section of the Application Programming Interface (API) for each of the AcuityTec web methods or handlers.

AT Methods

What Methods or Modules does AcuityTec offer?

We offer multiple AcuityTec web methods or handlers such as:

  • Real-Time Fraud Screening
  • User Profiling
  • Bonus Tracking
  • User Account Login
  • SMS/Voice Verification
  • Global Photo ID Verification & Documentation Management
  • Device Identification
  • Knowledge-Based Authentication

How do I activate the AcuityTec Methods?

You can have our AcuityTec web methods immediately work according to your specific business needs. You have the option to enable one or multiple methods at once.

To activate any additional method, contact us at management@acuitytec.com

Refunds

Should I submit Refund transactions for analysis?

It is very important to submit any Non-Friendly Refunds to AcuityTec for throughout analysis to optimize your risk rules, to add customer details to your Local Negative Database and to update the transaction status accordingly in our system.

How can AcuityTec help me avoid Refunds?

We verify users and their payment details before submitting it for processing, identifying suspicious accounts, avoiding Refunds and stopping fraudulent transactions that lead to Chargebacks.

Schedule A Demo Today

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