Privacy Policy

WHO WE ARE

AcuityTec is a leading provider of Global Risk Management, Fraud Prevention, Know Your Customer, Compliance, User Authentication and Live Monitoring Solutions.

Our all-in-one Risk Management and Anti-Fraud platform helps online businesses verify users at account creation, login, KYC checkpoints and transaction level; we evaluate customer patterns, behaviours and transactions risk in real-time.

 

GDPR IS IMPORTANT TO US

Safeguarding your privacy and keeping your personally identifiable information (“Personal Data”) secure is the top priority at Acuitytec.

This Privacy Policy has been updated to align with the privacy and data protection requirements of the European Union’s (“EU”) General Data Protection Regulation (“GDPR”).

This Privacy Policy describes how Acuitytec collects, uses, shares and retains Personal Data, what choices you have with respect to your Personal Data, and how we keep it secure.

This Privacy Policy applies to Acuitytec’s solutions and services (“Services”), including www.acuitytec.com and other interactions (e.g. customer support inquiries, merchant on-site meetings, user conference calls, business consulting, etc.) you may have with Acuitytec. By continuing to use our Website and Services, you acknowledge and consent to the practices described in this Privacy Policy, including the latest updates.

Our business may change from time to time. As a result, at times it may be necessary for Acuitytec to make changes to this Privacy Policy, so we encourage you to check this page occasionally to ensure that you are happy with any changes before you provide any Personal Data. This Privacy Policy was last updated in May 2018.

 

WE ARE ACUITYTEC

Data Processor

For the most part, we are a “Data Processor” whereby we process Personal Data that we receive from merchants (“Customers”) for the provision of our Services. Customers receive Personal Data from you or others.

Data Controller

In some cases (e.g. our Websites), we are a “Data Controller” for the Personal Data that you give to us directly.

 

HOW DO WE COLLECT PERSONAL DATA

As a Data Processor, we receive your Personal Data from our Customers. We only process your Personal Data at their direction through their use of our Services which are governed by contracts.

As a Data Controller, we collect Personal Data to provide the best possible experience when you utilize our Website for example, or when you contact us about our Services.

We collect information in a variety of ways, such as when you:

  • Communicate with us by phone, e-mail, Skype or scheduled on-site meeting
  • Apply for a job or register for a product demo
  • Participate in surveys, promotions and special offers
  • Submit Personal Data through our feedback form
  • Join an email mailing list
  • Request support from our Risk Management team for Acuitytec Services
  • Submit Personal Data through our Website
  • Use our Services

We also collect supplemental information from other sources, including:

  • From third parties such as Acuitytec providers and vendors
  • From publicly available sources of information
  • At summits, conferences, trade events, and expos

 

WHAT DATA DO WE COLLECT

Examples of Personal Data we may collect include:

  • Name and job title
  • Contact information including email address and phone number
  • Other information relevant to customer surveys, promotions and special offers

Children’s Information

Acuitytec does not knowingly collect Personal Data from children under the age of 18. If you are under the age of 18, please do not submit any Personal Data. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data without their permission. If you have reason to believe that a child under the age of 18 has provided Personal Data to Acuitytec, please Contact Us, and we will delete that information from our databases in the earliest possible timeframe.

 

WHY DO WE COLLECT IT

Acuitytec collects Personal Data to better understand your business needs and interests, improve our customer service, operate the Services we provide to Customers, personalize communications and for marketing of our Services.

As a Data Processor, we collect and use your Personal Data in accordance with the contractual obligations we have with our Customers. As a Data Controller, we collect and use your Personal Data only when you have provided us with your consent.

We may use your Personal Data to:

  • Provide you with information, or services
  • Improve our products and services
  • Promote and market Acuitytec’s services
  • Provide fraud risk assessment about your registered information to our Customers
  • Provide you with information regarding your account and the Services you purchase from Acuitytec
  • Detect and prevent fraud
  • Customize the Services according to your needs and interests

 

WHO DO WE SHARE IT WITH

We will not sell your information to third parties. Unless you give us your permission, we will not share your information with third parties for marketing purposes.

Personal Data may be shared with third party service providers who need the Personal Data to perform their work on Acuitytec’s behalf, such as data validation services, authentication features, email and Call/SMS communications providers. These trusted third parties are authorized to use the Personal Data only as necessary to provide their services. Acuitytec takes appropriate steps to ensure that third parties protect your Personal Data. Acuitytec may share data with its providers and vendors and will only use the data as described in this Policy. Additionally, your Personal Data may be disclosed as required by law and when we have reason to believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Links to other websites

Our Website include links to other sites whose privacy practices may differ from ours. If you submit Personal Data to any of those sites, their use of your information is governed by their respective privacy policies.

 

YOUR RIGHTS AS A DATA SUBJECT

As a Data Controller, for Personal Data that Acuitytec receives from you directly, you have the following rights:

  • Right of information – you have the right to be informed about our privacy and data protection practices in this Privacy Policy.
  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing of your Personal Data.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.

All of your rights above can be exercised by Contacting Us as specified below.

As a Data Processor, we provide trusted identity verification services to our Customers that involve the processing of Personal Data, on their behalf. Inquiries relating to Personal Data that we process through our Services on behalf of our Customers should be directed to our Customers.

You can visit our Website without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain features of our Website.

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the vital work we do and our Services, then you can either choose not to submit any Personal Data to us or access the unsubscribe option with the email communication or unsubscribe via this email address: privacy@acuitytec.com.

You can change your marketing preferences at any time by Contacting Us.

 

DATA RETENTION PERIOD

Acuitytec will process and store personal data as per GDPR compliance.

 

DATA SECURITY

Acuitytec has in place effective physical, technical, organizational and administrative measures and safeguards for data collection, processing and movement to secure personal data of individuals and to prevent the loss, misuse or alteration of your personal information as in accordance with GDPR compliance. Acuitytec will store all the personal information you provide on its secure servers, which are fully compliant with the GDPR.

Data Security remains our highest priority, and we continue to innovate and invest in a high bar for security and compliance.

 

INTERNATIONAL DATA TRANSFERS

Information that Acuitytec collects may be stored and processed in and transferred between any of the countries in which Acuitytec operates facilities. By submitting your Personal Data, you are agreeing to this transfer, storing or processing. When we transfer your information outside of the US/EU, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as required by the GDPR and as outlined in this Privacy Policy.

 

CONTACT ACUITYTEC

If you have any questions or comments about our Privacy Policy, our practices or our Services, or wish to issue a concern or complaint, please contact us at:

Phone: +1-866-504-2170

E-mail: privacy@acuitytec.com

We will respond to all requests, inquiries, or concerns within seven (7) business days.